Associate Director | Client Delivery

We are currently looking for an experienced and dynamic Associate Director – Client Delivery.

Role Summary:

The Associate Director – Client Delivery is responsible for end-to-end delivery management for a portfolio of clients, primarily based in India, with possible exposure to US and other global clients over time

This role combines engagement management, service delivery leadership, and people management. The Associate Director – Client Delivery ensures high-quality outcomes, operational excellence, and sustained client satisfaction while building and leading high-performing delivery teams.

Key Responsibilities:

1. Client Engagement & Delivery Ownership
2. Own delivery for a defined portfolio of clients across accounting, reporting, FP&A, and CFO support services.
3. Act as the primary point of contact for delivery-related matters and escalations.
4. Ensure adherence to agreed scope, SLAs, timelines, and quality benchmarks.
5. Build trusted relationships with client stakeholders.
6. Proactively identify delivery risks and value-add opportunities.

1. Service Delivery & Operational Excellence
2. Drive consistent, high-quality delivery through standardised processes and controls.
3. Oversee month-end close, management reporting, and forecasts.
4. Monitor delivery of KPIs including timeliness, accuracy, and utilisation.
5. Lead continuous improvement initiatives.

1. Team Leadership & People Management
2. Lead, coach, and develop delivery teams.
3. Manage capacity planning and performance reviews.
4. Foster accountability and collaboration.
5. Support onboarding and upskilling.

1. Quality, Governance & Risk
2. Ensure compliance with quality standards.
3. Review critical deliverables.
4. Maintain documentation and audit readiness.

1. Collaboration & Growth Enablement
2. Partner with sales and leadership teams.
3. Support global delivery coordination.
4. Build SOPs and delivery frameworks.

1. Strategic Contribution
2. Support leadership in planning, resource forecasting, and client onboarding.
3. Contribute to internal initiatives such as training programs, knowledge building, SOP creation, and audits.
4. Provide insights to enhance service offerings and improve overall efficiency.

Required Skills & Qualification

1. 8-10 years of progressive experience in team management within outsourced accounting/CFO/FP&A services, shared services, or GCC.
2. 2-4 years experience managing mid to large teams directly or indirectly (20 – 40 members).
3. Professionally qualified

Technical Competencies

1. Strong understanding of accounting principles, financial reporting, month-end close, and reconciliations.
2. Experience with accounting platforms & ERPs
3. Proficiency in Excel, MIS reporting, dashboards, and review mechanisms.
4. Ability to identify process gaps and implement structured improvements.

Behavioral Competencies

1. Client-centric ownership – takes full responsibility for outcomes, not just tasks.
2. Proactive mindset – anticipates issues, acts early, and drives solutions without waiting for direction.
3. Professional conduct – clear communication, structured thinking, and high accountability.
4. High proficiency – strong technical grounding with the ability to guide, review, and mentor teams.
5. Drive and can-do attitude – demonstrates energy, resilience, and a solution-oriented mindset; takes initiative, embraces challenges, and pushes through ambiguity to deliver results.
6. Collaboration-first approach – works effectively across teams, functions, and geographies.
7. Growth orientation – open to learning, feedback, and evolving responsibilities in a scaling environment.

CFOLogic’s Value Proposition for Talent

At CFOLogic, you will find a balance rarely available in large firms:

1. Friends first, colleagues later – a trust-led, relationship-first culture that values collaboration and mutual respect over hierarchy.
2. Real ownership – you own outcomes, not just a narrow process.
3. Client exposure – direct interaction with founders, CFOs, and leadership teams.
4. End-to-end perspective – from operations to FP&A to strategic finance.
5. Global relevance – growing exposure to US and international clients.
6. Growth-oriented culture – merit-based growth, not rigid hierarchies.
7. Values-driven environment – proactive, professional, and proficient delivery is non-negotiable.

This role is ideal for professionals who want to move from being a delivery manager to becoming a trusted finance leader.

Job location: Baner, Pune (Work from Office)

Application Process: Email resume, last drawn CTC, expected CTC along with a cover letter on hiring@cfologic.com.